ServiceNow Architect

About the role

The ServiceNow SPM / ITBM Architect serves as the senior-most technical authority for the organisation's Strategic Portfolio Management ecosystem. This role is responsible for designing, implementing, and governing scalable, enterprise-grade solutions that connect business strategy to execution — enabling leadership with real-time portfolio visibility, investment prioritisation, and measurable business outcomes.

What you'll do

• 2.1 Platform Architecture and Design
• Lead end-to-end architecture and implementation of the ServiceNow SPM suite across demand, project, portfolio, resource, and financial management modules
• Define and maintain the enterprise SPM architecture and multi-year technology roadmap aligned to the organisation's business strategy and investment priorities
• Ensure all solutions are scalable, secure, and aligned with ServiceNow platform best practices and CSDM / CMDB data models
• Minimise customisation; drive OOTB adoption and enforce architectural governance throughout the implementation lifecycle

What you need

• 10–12 yrs of experience
• ServiceNow
• Documentation
• Portfolio management
• Agile
• ERP
• SAP
• B.Tech or B.E. or B.Sc or BCA or MBA or M.Sc

Good to have

• ITIL
• JIRA
• IAM
• Test cases
• LLMs
• MS Project