ServiceNow BA/QA Lead 2

About the role

Discover more about our commitment to excellence for customers and colleagues at DXC.com. Leveraging the full capabilities of the ServiceNow platform, we deliver end-to-end digital transformation solutions that improve service delivery, enhance user experience, and drive operational efficiency.

What you'll do

• Lead BA and QA activities across Smart Apps / Insurance releases, from requirement discovery to production validation
• Own requirement quality, including business process understanding, user stories, acceptance criteria, traceability, and requirement sign-offs
• Write user stories that clearly capture requirements, align stakeholders, and guide development with actionable, testable insights
• Define and drive QA strategy, test planning, governance, standards, and best practices across projects
• Lead functional, regression, integration, UAT, and production validation cycles

What you need

• 15–27 yrs of experience
• ServiceNow
• Business analysis
• Agile
• Test automation
• Test cases
• Any graduate