ServiceNow BA

About the role

As an ITSM Business Analyst, you will play a critical role in driving the success of our clients' ServiceNow implementations and migrations. Your expertise in IT service management processes and your in-depth knowledge of the ServiceNow platform will be vital in shaping efficient and effective IT service solutions.

What you'll do

• Collaborate closely with implementation partners to facilitate seamless ServiceNow migrations
• Apply your understanding of Incident, Problem, Change, Configuration, Knowledge
• Use your experience in test plan creation and execution, including automated test scripts, to ensure the quality and reliability of implemented solutions
• Design and implement IT process workflows, procedures, and technical standards that align with industry best practices and regulatory requirements
• Apply your solid understanding of service management principles to support the development and enhancement of IT services

What you need

• 5–9 yrs of experience
• ServiceNow
• System design
• Agile
• Test cases
• JIRA
• Any graduate

What you get

• ₹38 L a year