ServiceNow - Business Analyst

NTT DATA Services·Remote

Pay not stated5–9 yrsFull-timeRemote

Apply on NTT DATA Services' site Track your applications and see your fit: start free

Read from the company's own careers page; you apply on their site.

How well do you fit this job?

Upload your resume to see each requirement checked against your profile, in under a minute.

Check my fit

Hard to read?

About the role

This role position is ideal for someone who excels in both strategic process consulting and detailed business analysis, and who can lead client engagements from discovery through delivery. The ideal candidate will be a trusted advisor to clients, helping them optimize their ServiceNow implementations through process alignment, requirements gathering, and stakeholder engagement.

What you'll do

Capture and document business requirements, user stories, and business cases aligned with ServiceNow capabilities
Develop and maintain end-to-end process flows and gap analyses to support solution design
Prepare and execute test plans, facilitate UAT, and support go-live activities
Lead client training sessions and create user-friendly job aids to support platform adoption
Client Engagement & Delivery Support