ServiceNow CoE Lead

About the role

The CoE Lead / Solution Architect will be the technical and strategic anchor of this CoE. This is a dual-mandate role. The individual must function simultaneously as a senior technical practitioner — capable of designing complex multi-module architectures — and as a practice builder who shapes the CoE roadmap, leads pre-sales pursuits, governs delivery quality, and grows a high-performing team.

What you'll do

• 3.1 ServiceNow Centre of Excellence (CoE) Creation and Growth
• Build and maintain the ServiceNow practice roadmap, including module expansion priorities, partnership tier targets, and annual revenue commitments
• Drive the ServiceNow partner ecosystem strategy — including Elite or Premier partnership progression, certification count requirements
• Produce and track the internal practice Profit & Loss (P&L) view, reporting on revenue, utilisation, margin, and headcount metrics on a monthly basis
• 3.2 Solution Architecture and Technical Leadership

What you need

• 12–18 yrs of experience
• ServiceNow
• ITIL
• Agile
• AWS
• Machine learning
• GCP
• CMA

Good to have

• Portfolio management
• Incident response
• SIEM
• Azure
• Reconciliation
• Telecom