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Servicenow Consultant

KPMG Global Services·Bengaluru

Pay not stated4–6 yrsFull-time

Read from the company's own careers page; you apply on their site.

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About the role

The ServiceNow Business Analyst acts as a functional bridge between business stakeholders and technical teams , driving requirements for ITSM, CMDB, and ITOM modules. The role focuses on translating business needs into scalable ServiceNow solutions , ensuring alignment with ITIL, CSDM, and enterprise governance standards .

What you'll do

  • ✅ Business Analysis & Delivery
  • Conduct requirements elicitation workshops with IT, Operations, and Infrastructure teams
  • Translate business needs into clear requirements for developers and architects
  • Support end-to-end project lifecycle (Design → Build → Test → Deploy)
  • Gather and analyze requirements across: Incident Management

What you need

  • 4–6 yrs of experience
  • ServiceNow
  • ITIL
  • Business analysis
  • Reconciliation
  • BCA or MCA

Good to have

  • REST APIs

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