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ServiceNow CSM Architect

FyerX·Remote

Pay not stated8–14 yrsContractRemote
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About the role

We are looking for an experienced ServiceNow CSM Architect with strong expertise in ServiceNow Customer Service Management (CSM) and enterprise ServiceNow implementations. The ideal candidate should have a strong understanding of ServiceNow CSM architecture, platform capabilities, system integrations, and customer service workflows.

What you'll do

  • Design and architect ServiceNow Customer Service Management (CSM) solutions aligned with business requirements
  • Define solution architecture, technical design, and platform implementation approaches
  • Lead the design and configuration of ServiceNow CSM capabilities and workflows
  • Work with stakeholders to understand customer service processes and translate business requirements into technical solutions
  • Provide architectural guidance to ServiceNow developers and implementation teams

What you need

  • 8–14 yrs of experience
  • ServiceNow
  • Any graduate

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