ServiceNow Delivery Manager

About the role

You will help drive the delivery of client-focused, high-quality projects, AHEAD offering development, technical pre-sales guidance, internal IP and Service Delivery Framework development, and assisting practice leadership on identifying industry trends and future areas of growth.

What you'll do

• Work with team to build individualized career development plans
• Lead employees to meet the organization's expectations for productivity, quality, and goal accomplishment
• Provide effective performance feedback through employee recognition, rewards, and disciplinary action
• Actively manage bench time to support progress toward utilization targets, individual development goals, and solution development goals
• Understand sales pipeline and team capacity and capabilities and work with practice leadership to adjust staffing plans as needed

What you need

• 10–18 yrs of experience
• ServiceNow
• Learning and development
• Any graduate