ServiceNow Design Lead - Customer Integrations

About the role

Key Accountabilities for Senior Design Lead are: Stay up-to-date with the latest ServiceNow features, best practices, and industry trends to provide valuable insights for optimizing the platform's performance. Produce key deliverables throughout the lifecycle of the project, for IT use as well as for business owners, such as solution proposals, user acceptance test plans, dependency matrices

What you'll do

• Work on ServiceNow – TSM module (combination of ITSM & CSM) and integrations for better customer experience
• Design, configure, and customize ServiceNow applications, modules, and workflows to meet business process requirements
• Conduct thorough testing and validation of ServiceNow configurations to ensure quality and adherence to requirements
• Assist in the creation of training materials and conduct training sessions for end-users to ensure successful adoption of ServiceNow solutions by customers
• Participate in ServiceNow-related and other projects, providing expertise and guidance on process improvements and implementation strategies

What you need

• 7–13 yrs of experience
• ServiceNow
• REST APIs
• Agile
• Business analysis
• Test cases
• Bug tracking
• Any graduate

Good to have

• ITIL
• LLMs
• Telecom