ServiceNow Director - Director Digital Solutions I

About the role

The Director of ServiceNow Architecture, Engineering & Delivery is responsible for maturing the enterprise ServiceNow platform across technology delivery, technical foundation, experience, and AI.

What you'll do

• Lead architecture and engineering
• Establish and enforce ServiceNow architecture and engineering standards within enterprise architecture, security, data, integration and UX frameworks
• Set clear direction for workflow design, integration patterns, configuration versus customization, reusable components and technical-debt reduction
• Own platform engineering health, including performance, scalability, security, observability, resilience, upgrade readiness and instance hygiene
• Chair the Platform Architecture Review Board and represent ServiceNow in cross-platform architecture forums

What you need

• 15–27 yrs of experience
• ServiceNow
• ERP
• Test automation
• CI/CD
• Azure
• Any graduate

Good to have

• Accounts payable
• SAP
• ITIL