ServiceNow Engineer- HRSD & CSM

About the role

ServiceNow Engineer- HRSD & CSM at Micron Technology. Design, develop, and implement scalable ServiceNow HRSD and CSM solutions, including HR Case Management, Employee Center, Lifecycle Events, HR Services.

What you'll do

• Design, develop, and implement scalable ServiceNow HRSD and CSM solutions, including HR Case Management, Employee Center, Lifecycle Events, HR Services
• Drive digital transformation initiatives through workflow automation, self-service experiences, and AI-powered solutions
• Configure and enhance Employee Center, Agent Workspace, Case Management, Catalog Items, Knowledge Bases, Record Producers, and Service Portals
• Develop custom applications, integrations, APIs, workflows, and reusable platform components using ServiceNow best practices
• Implement AI capabilities such as Now Assist, AI Search, Predictive Intelligence, Virtual Agent, and GenAI-driven user experiences

What you need

• 3–5 yrs of experience
• ServiceNow
• REST APIs
• JavaScript
• LLMs
• CRM
• ERP
• Any graduate

Good to have

• Root cause analysis