ServiceNow Engineering Operations Manager

About the role

We are looking for a ServiceNow Engineering Operations Manager to lead the design, delivery, and ongoing support of our ServiceNow platform, with a strong focus on IT Service Management (ITSM). This role blends hands-on technical work with team leadership: you'll spend roughly 60% of your time on technical engineering and platform work, and 40% on managing people, projects, and client relationships.

What you'll do

• Lead the day-to-day engineering and operations of the ServiceNow platform, with particular emphasis on ITSM modules (Incident, Problem, Change, Request, Knowledge, CMDB)
• Design and oversee platform architecture, configurations, integrations, and customizations
• Manage upgrades, patches, and release cycles with minimal disruption to users
• Serve as a technical escalation point for complex issues and troubleshooting
• Act as a primary point of contact for client engagements, translating business requirements into technical solutions

What you need

• 10–15 yrs of experience
• ServiceNow
• JavaScript
• ITIL
• Performance management
• B.Sc or B.Tech or B.E. or BCA

Good to have

• Python
• Agile
• PowerShell