ServiceNow Functional Architect

About the role

ServiceNow Functional Architect is responsible for defining the functional architecture, process design, capability roadmap, and value realization of the ServiceNow platform across a complex global enterprise. The role translates business and technology priorities into scalable, standardized, and supportable ServiceNow solutions spanning IT Service Management, Security Operations, Asset Management, and Strategic Portfolio Management.

What you'll do

• Define and maintain the functional architecture, capability roadmap, and governance framework for the ServiceNow platform
• Lead requirements gathering, process design, capability mapping, fit-gap assessments, and solution architecture activities across ServiceNow modules
• Architect and optimize solutions across IT Service Management (ITSM), Security Operations, Asset Management (HAM/SAM), and Strategic Portfolio Management (SPM)
• Design scalable enterprise workflows, service models, and operating processes that align with business objectives and platform best practices
• Identify and deliver automation, orchestration, and AI-enabled solutions using Virtual Agents, Predictive Intelligence, Generative AI, and intelligent workflows

What you need

• 8–14 yrs of experience
• ServiceNow
• Portfolio management
• LLMs
• Agile
• ITIL
• Vulnerability assessment
• B.Tech or B.E. or B.Sc or BCA or CMA

Good to have

• M&A
• Business analysis