ServiceNow ITOM Developer

About the role

The role will work closely with Sr. Manager – Process Management & Integration to enhance ServiceNow ITOM capabilities and should possess experience specializing in IT Operations Management (ITOM), including CMDB, Discovery, Service Mapping and Event Management.

What you'll do

• Responsible for the delivery and execution of projects and initiatives within DPS – Enterprise Technology
• Work closely with Sr. Manager – Process Management & Integration to enhance ServiceNow ITOM capabilities and should possess experience specializing in IT Operations…
• Implement and enhance ServiceNow ITOM modules including Discovery, Service Mapping, CMDB, and CMDB Health
• Configure and maintain MID Servers, credentials, and discovery schedules across on‑prem, cloud, and hybrid environments
• Design CMDB data models, CI classes, relationships, identification and reconciliation rules, and governance processes

What you need

• 6–9 yrs of experience
• ServiceNow
• JavaScript
• ITIL
• Agile
• Splunk
• Root cause analysis
• B.Tech or B.E. or B.Sc or BCA

Good to have

• Reconciliation