ServiceNow ITSM Developer

About the role

The role will work closely with Sr. Manager – Process Management & Integration to enhance ServiceNow ITSM capabilities and should possess experience in designing, configuring and enhancing IT Service Management solutions on the ServiceNow platform.

What you'll do

• Responsible for the delivery and execution of projects and initiatives within DPS – Enterprise Technology
• Design, develop, and customize ServiceNow ITSM modules including Incident, Problem, Change, Request, Knowledge, and Service Catalog
• Configure workflows using Flow Designer and to automate ITSM processes and improve operational efficiency
• Develop and maintain platform customizations such as Business Rules, Script Includes, Client Scripts, UI Policies, ACLs, and Notifications
• Implement and enhance Service Catalog items, Record Producers, and approvals aligned with business requirements

What you need

• 6–9 yrs of experience
• ServiceNow
• JavaScript
• ITIL
• Agile
• Splunk
• ACLS
• B.Tech or B.E. or B.Sc or BCA

Good to have

• Root cause analysis
• Regression testing