ServiceNow ITSM Technical SME

About the role

In this role, you will directly contribute to the strategy, scalability, and evolution of Lam Research's ServiceNow platform. You will lead architecture and governance efforts across ITSM, ITOM, and ITAM, enabling efficient IT operations, automation, asset management, and enterprise service delivery while driving platform excellence and innovation.

What you'll do

• Define and maintain ServiceNow platform architecture standards, design patterns, and governance frameworks to ensure scalable, secure, and upgrade-ready solutions
• Lead architecture reviews and provide technical oversight for platform enhancements, integrations, and custom applications
• Drive the design and optimization of ITSM capabilities, including Incident, Problem, Change, Request, Knowledge, and Service Catalog processes
• Provide technical leadership for ITOM solutions including CMDB, Discovery, Service Mapping, and Event Management while ensuring data quality and CSDM alignment
• Architect and govern IT Asset Management solutions, including HAM Pro and SAM Pro, supporting asset lifecycle management and software compliance initiatives

What you need

• 12–22 yrs of experience
• ServiceNow
• REST APIs
• ITIL
• Any graduate