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ServiceNow - Moveworks AI - Manger

EY·Chennai

Pay not stated10–18 yrsFull-time
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About the role

The architect designs and owns the “AI front door” experience for employees, where Moveworks acts as the primary conversational layer over ServiceNow processes. Structuring knowledge bases, service catalog items, and record producers to be AI-consumable Reducing ticket intake by enabling autonomous resolution for L1/L2 use cases (passwords, access, FAQs)

What you'll do

  • Work to solve client problems using ServiceNow platform
  • Get an opportunity to work with high quality team
  • Get an opportunity to build innovating product which solves client’s problem
  • Ensure natural language requests raised in Teams/Slack/Employee Centre are accurately translated into governed ServiceNow workflows
  • Designing intent-to-action mappings between Moveworks AI Assistant and ServiceNow (ITSM, HRSD)

What you need

  • 10–18 yrs of experience
  • ServiceNow
  • JavaScript
  • Angular
  • IAM
  • Active Directory
  • HTML
  • B.Tech or B.E.

Good to have

  • JIRA
  • Capital markets
  • SAP
  • Google Analytics
  • Azure
  • Travel booking

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