ServiceNow Platform Support Consultant

About the role

A trusted partner in operating complex and mission-critical environments, Atos supports organizations across highly regulated and sovereign contexts.

What you'll do

• Plan, coordinate, test, and execute ServiceNow platform clones and version upgrades, including upgrade planning, impact assessment, pre- and post-upgrade validation
• Monitor and maintain the health, performance, usage, and overall compliance of the ServiceNow platform and its applications, including Health Scan activities
• Provide senior-level operational support and platform development for ServiceNow applications and modules, including ITSM, IRM, TPRM, GRC, BCM, and VR
• Maintain and enhance Service Catalog, Service Level Management, and ITSM capabilities, ensuring platform stability, performance, and alignment with business requirements
• Perform advanced ServiceNow platform development and scripting, including Business Rules, Client Scripts, UI Policies, ACLs, Script Includes, Workflow/Flow activities

What you need

• ServiceNow
• ACLS
• Root cause analysis
• SOP writing
• Agile
• Any graduate