ServiceNow Platform Support

About the role

As a ServiceNow Platform Support Specialist, you will ensure the seamless performance, reliability, and continuous improvement of Everpure’s enterprise ServiceNow ecosystem . You will own the technical resolution of complex L2 incidents and deliver essential run-the-business enhancements that keep our global operations moving at speed.

What you'll do

• Deliver End-to-End L2 Resolution: Drive prompt investigation, troubleshooting
• Ship Run-the-Business Enhancements: Develop, configure, and release high-impact platform enhancements and keep-the-lights-on updates within our agile scrum framework
• Proactive Problem & Trend Analysis: Analyze recurring platform incidents and operational data to pinpoint root causes
• Knowledge Enablement & Process Optimization: Partner with cross-functional teams during project handoffs to author clear technical guides, knowledge base articles
• Operational Readiness & Critical Response: Participate in scheduled on-call rotations to rapidly mitigate critical

What you need

• ServiceNow
• Troubleshooting
• Root cause analysis
• JavaScript
• SAP
• SOP writing
• Any graduate

Good to have

• Workday