ServiceNow Presales Solution Architect

About the role

The role converts business and service-management needs into a practical platform roadmap, implementation approach, managed-services model, and measurable value case.

What you'll do

• Lead qualification, discovery workshops, solution design, estimation, proposal development, demonstrations, bid defence, and delivery handover
• Assess client processes, platform maturity, pain points, governance, data readiness, user experience, and transformation priorities
• Design fit-for-purpose solutions across ITSM, ITOM, SPM, CSM, HRSD, SecOps, GRC, Asset Management, and Enterprise Service Management
• Translate requirements into process designs, user journeys, platform capabilities, integrations, scope, roadmap, and operating model
• Define assumptions, dependencies, risks, responsibilities, effort, team structure, commercials, and delivery approach

What you need

• 10–18 yrs of experience
• ServiceNow
• JavaScript
• ITIL
• User flows
• Portfolio management
• BBA or B.Tech or B.E. or B.Sc or BCA

Good to have

• Agile
• Business analysis