Servicenow Reporting Analyst

About the role

We are seeking an experienced ITSM Reporting and Dashboard Analyst to join our team in a night shift role. As an ITSM Reporting and Dashboard Analyst, you will play a crucial role in developing and delivering impactful reports and dashboards using the ServiceNow platform. Your expertise in data analysis, reporting capabilities, and stakeholder collaboration will contribute to optimizing ITSM processes and driving informed decision-making.

What you'll do

• Collaborate closely with key stakeholders to understand reporting needs and requests
• Take end-to-end accountability for designing, developing, and implementing on-platform ServiceNow reports and dashboards
• Identify, inventory, assess, rationalize, and prioritize reporting needs
• Create guidelines, processes, and best practices to promote consistent data usage and to eliminate redundant reporting within the platform
• Review and optimize reports for platform performance, providing guidance to end-users on minimizing negative platform impacts when creating reports and dashboards

What you need

• 5–9 yrs of experience
• ServiceNow
• Reporting
• Dashboarding
• Data visualisation
• Any graduate

What you get

• ₹38 L a year