ServiceNow Senior Technical Consultant - AI

About the role

As a Senior Technical Consultant focused on AI capabilities, you will own the end‑to‑end build of AI‑enabled solutions on the Now Platform — Now Assist skills and AI Agents through predictive models, AI Search, and the data foundations that make them work. You will guide development activities, mentor technical consultants and junior developers, and partner with Principal consultants and architects to shape complex agentic solutions.

What you'll do

• Solution and Stakeholder Leadership
• Translate business outcomes and documented requirements into AI solutions that are secure, governed, explainable, and aligned to platform best practices
• Identify and qualify AI use cases with clients, assessing data readiness, deflection or cycle ‑ time potential, risk tolerance, and human ‑ in ‑ the ‑ loop requirements
• Articulate plainly when a use case is a poor fit for AI
• Conduct client and internal demos of Now Assist, AI Agents, AI Control Tower and agentic workflows, clearly explaining how outputs are produced, where guardrails sit

What you need

• 6–11 yrs of experience
• ServiceNow
• JavaScript
• LLMs
• ETL
• Prompt engineering
• Data privacy
• Any graduate

Good to have

• Learning and development
• Root cause analysis