ServiceNow Technical Lead

About the role

You will be the primary technical executor delivering insurance workflow solutions on ServiceNow FSO. You will lead development, manage code migration and release cycles, drive automation through Flow Designer and Playbooks, and mentor junior developers — all within a practice building custom insurance applications spanning claims processing, billing integration, policy servicing, AI document processing, and compliance automation.

What you'll do

• Support the design, development, and implementation of scalable ServiceNow solutions aligned with client requirements and platform best practices
• Review and refactor submitted code, ensuring quality, performance, and maintainability across modules and custom applications
• Manage the end-to-end migration of code and configurations from development to production environments
• Participate in platform upgrades, patching, and release activities, ensuring minimal disruption and optimal performance
• Collaborate with architects, administrators, and business analysts to define requirements and implement solutions using ServiceNow native tools

What you need

• 8–10 yrs of experience
• ServiceNow
• Git
• Angular
• System design
• JavaScript
• Agile
• B.Tech or B.E. or B.Sc or BCA or M.Tech or MCA or M.Sc

Good to have

• CI/CD
• AML
• LLMs
• Jenkins
• React
• Claims processing