ServiceNow Technical Product Manager

About the role

As the product continues to expand, we need a leader who can bring these areas together around a consistent case-management model without forcing every function into the same process. You will serve as the technical product owner for GBS+ capabilities built primarily on ServiceNow Customer Service Management.

What you'll do

• Own the GBS+ Product Roadmap
• Own and maintain the ServiceNow product roadmap for GBS+ and the shared-services functions it supports
• Work with business product managers, process owners, and service leaders to understand priorities, pain points, and expected outcomes
• Turn business priorities into product capabilities, release plans, and a focused backlog
• Maintain a clear view of committed work, new demand, dependencies, constraints, and risks

What you need

• ServiceNow
• Product strategy
• Business analysis
• Stakeholder management
• Agile
• Roadmapping
• B.Tech or B.E. or B.Sc or BCA

Good to have

• Accounts receivable
• Record to report
• SAP
• ITIL
• Data structures
• ERP