Services Consultant

About the role

We function as an extension of their teams, consulting on design and configuration best practices, as well as offering the hands-on support they need to make their vision a reality. Managed Shared Services Consultants are responsible for configuring Zendesk solutions and consulting on configuration best practices for our global portfolio of managed services customers.

What you'll do

• Handle a backlog of work for your customer portfolio, and prioritizing tasks within the hours available
• Collaborate and work with Managed Services Consultants in all regions globally to gather configuration requirements, offer recommendations
• Complete detailed account reviews and configuration analyses to identify opportunities for improvement based on best practices and the customers’ unique use case
• Design, configure, test and rollout complex, high-stakes configuration updates in production environments
• Contribute to processes and operational improvements in this new, rapidly growing team

What you need

• 6–12 yrs of experience
• SQL
• Zendesk
• Python
• Any graduate

Good to have

• Excel
• Customer success
• Power BI
• Tableau