Shift co-ordinator - Delivery Senior Specialist

About the role

The Shift Coordinator will act as the operational lead during the assigned regional shift, ensuring effective coordination, ticket queue management, communication, escalation, reporting, and continuity of Network and Infrastructure operations. This is a semi-technical operations leadership role.

What you'll do

• Shift Leadership & Coordination
• Act as the lead and primary coordination point for the assigned regional shift
• Coordinate activities across Network Operations engineers, SMEs, Service Desk, vendors, and other infrastructure teams
• Ensure appropriate resources are engaged based on incident severity and technical requirements
• Monitor operational workload and ensure critical activities receive appropriate priority

What you need

• Troubleshooting
• Networking
• ITIL
• Routing and switching
• TCP/IP
• Firewalls
• B.Tech or B.E. or B.Sc or BCA

Good to have

• CCNA
• Preventive maintenance
• Network security