Shift Lead (Support & Operations)

HCLTech·Chennai

Pay not statedSenior levelFull-time

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About the role

To maintain attendance & leave reports and ensure that all responsibilities/escalations are resolved in a timely manner through basic analysis/infrastructure mgmt.

What you'll do

Ensure that calls/ chats are addressed within agreed SLAs
Maintain attendance, leave reports , breaks & shift rosters
Perform adhoc analyses, SIP activities and infrastructure management
Resolve escalations in a timely manner adhering to the process and quality compliance
Ensure positive customer satisfaction and feedback

What you need

Documentation
Any graduate

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