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Shift Lead (Support & Operations)

HCLTech·Gurugram

Pay not statedSenior levelFull-time
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About the role

The role ensures high availability, performance, and reliability of integration services across enterprise systems. Key Responsibilities 1.

What you'll do

  • The role ensures high availability, performance, and reliability of integration services across enterprise systems
  • OSB / ESB Application Support Provide L2 production support for OSB/ESB integrations and servicesMonitor service health and ensure availability of business-critical…
  • WebLogic Administration (L2) Monitor and support WebLogic Server domains and clusters Perform routine activities:Server start/stop/restartDeployment/undeployment of…
  • Incident & Problem Management Handle P1/P2 incidents with defined SLAs Perform root cause analysis (RCA) Provide workarounds and permanent fixes Coordinate with…
  • Monitoring & Alerts Monitor applications using tools like:OEM (Oracle Enterprise Manager)Splunk / ELK / AppDynamics (if applicable)Respond to alerts:Service…

What you need

  • Root cause analysis
  • Documentation
  • Splunk
  • Elasticsearch
  • Any graduate

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