Shift Lead (Support & Operations)

HCLTech·Noida

Pay not statedSenior levelFull-time

Apply on HCLTech's site Track your applications and see your fit: start free

Read from the company's own careers page; you apply on their site.

How well do you fit this job?

Upload your resume to see each requirement checked against your profile, in under a minute.

Check my fit

Hard to read?

About the role

To maintain attendance & leave reports and ensure that all responsibilities/escalations are resolved in a timely manner through basic analysis/infrastructure mgmt.

What you'll do

Ensure that calls/ chats are addressed within agreed SLAs
Maintain attendance, leave reports , breaks & shift rosters
Perform adhoc analyses, SIP activities and infrastructure management
Resolve escalations in a timely manner adhering to the process and quality compliance
Ensure positive customer satisfaction and feedback

What you need

Documentation
Any graduate

Similar jobs

Benefits Operation Manager

Alight Solutions·Noida

Can I apply: Open to any education · 5–9 yrs
Pay: Pay not stated
Source: From the company's careers page · today
How to apply: On Alight Solutions' site: account needed, ~10–15 min

Early: posted 9 h ago on their own site

Project Administrator

Candidate Experience site·Noida, Bengaluru

Can I apply: Needs BBA · 8–12 yrs
Pay: Pay not stated
Source: From the company's careers page · today
How to apply: On Candidate Experience site's site: account needed, ~10–15 min

Service bondEarly: posted 9 h ago on their own site

Associate

EXL·Noida

Can I apply: Open to any education · Junior level
Pay: Pay not stated
Source: From the company's careers page · today
How to apply: On EXL's site: account needed, ~10–15 min

Early: posted 11 h ago on their own site

C&C Operations & ITO Support

RE1055 GE Renewable Energy Technologies·Noida

Can I apply: Needs B.Tech or B.E. · 15–27 yrs
Pay: Pay not stated
Source: From the company's careers page · today
How to apply: On RE1055 GE Renewable Energy Technologies' site: account needed, ~10–15 min

Early: posted 14 h ago on their own site