Operations Coordinator
Workers Town·Madurai
- Can I apply
- Open to any education · 2–5 yrs
- Pay
- Pay not stated
- Source
- From the company's careers page · today
- How to apply
- On Workers Town's own site
Early: posted 1 h ago on their own site
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About the role
Shift Lead (Support & Operations) at HCLTech. Ensure that calls/ chats are addressed within agreed SLAs.
What you'll do
- Ensure that calls/ chats are addressed within agreed SLAs
- Maintain attendance, leave reports , breaks & shift rosters
- Perform adhoc analyses, SIP activities and infrastructure management
- Resolve escalations in a timely manner adhering to the process and quality compliance
- Ensure positive customer satisfaction and feedback
What you need
- Documentation
- Any graduate
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