Shift Lead (Support & Operations)

HCLTech·Mumbai

Pay not statedSenior levelFull-time

Read from the company's own careers page; you apply on their site.

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About the role

First-contact triage via Service Desk, email, chat, or walk-up. and common applications (Office 365, browsers, Z Scalar).

Troubleshoot hardware (laptop/desktop, monitors, docks, keyboards, mice), OS issues (Windows/macOS)
And common applications (Office 365, browsers, Z Scalar)
Resolve network connectivity (Wi-Fi/Ethernet), printers, and peripheral issues
Assist with MFA, SSO, password resets, account lockouts, and profile issues

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