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Shift Lead (Support & Operations)

HCLTech·Noida

Pay not statedSenior levelFull-time
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About the role

Acts as second-level support responsible for handling escalated incidents and performing advanced troubleshooting in Linux environments. Ensures quick resolution of critical production issues while maintaining system stability and performance. Works closely with L1 and L3 teams to implement fixes, perform root cause analysis, and follow SLA and operational standards

What you'll do

  • Analyze system performance and tune systems
  • Handle escalated incidents and perform RCA
  • Troubleshoot complex OS and application issues
  • Perform filesystem and LVM management (extend, mount, troubleshoot disk issues)
  • Handle boot-related issues (GRUB, kernel panic, recovery mode)

What you need

  • Linux
  • Bash
  • Python
  • SOP writing
  • Root cause analysis
  • Shell scripting
  • Any graduate

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