Site Reliability Engineer

About the role

As a Site Reliability Engineer at Ema, you will own the stability, availability, and operational health of our agentic AI platform across customer environments. You'll work closely with Engineering and DevOps to provision infrastructure, drive deployment excellence, and keep production running at the quality bar our enterprise customers expect — 99.9%+ uptime, proactive incident response, and continuous improvement.

What you'll do

• Design and provision cloud infrastructure (GCP, Azure, AWS) tailored to customer environments, with security, scalability, and compliance built in
• Execute on-call SaaS deployments with minimal downtime; automate and optimize deployment workflows end-to-end
• Production Stability & Observability
• Monitor logs, alerts, and metrics to maintain SLA commitments and catch issues before they escalate
• Diagnose and resolve production incidents with speed and rigor; drive root cause analysis and permanent fixes

What you need

• 3–5 yrs of experience
• AWS
• CI/CD
• Terraform
• GCP
• Azure
• Ansible
• Any graduate

Good to have

• Docker
• Kubernetes
• Jenkins
• Prometheus
• Grafana
• Datadog