Site Support Engineer

Black Box Careers·Bengaluru

Pay not stated2–3 yrsFull-time

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About the role

As a Site Support Engineer, you will be an integral part of our Black Box Sales department, ensuring the successful implementation and support of our cutting-edge KVM and AV solutions. Your expertise will be crucial in delivering exceptional customer experiences and driving our business forward. Provide on-site technical support and troubleshooting for KVM and AV systems.

What you'll do

Provide on-site technical support and troubleshooting for KVM and AV systems
Perform site installations, configurations, and maintenance as per customer requirements
Set up demos and Proof of Concepts (PoCs) to showcase our solutions' capabilities
Collaborate with the sales team to understand customer needs and deliver tailored solutions
Maintain accurate records of site visits, installations, and support activities