Sky CA Classic - Team Leader Sky Channel 0887 1461 1008718

Kotak Mahindra Bank·Thane, Mumbai

Pay not stated7–13 yrsFull-time

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About the role

Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio. Collaborating with fulfilment teams to ensure best in class conversion ratios. Ensure availability of trained manpower to maintain production at 100% capacity. Meet cost to income ratios as determined by Score card.

What you'll do

Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio
Collaborating with fulfilment teams to ensure best in class conversion ratios
Ensure availability of trained manpower to maintain production at 100% capacity
Meet cost to income ratios as determined by Score card
Meeting Customer Satisfaction index as measured through NPS surveys