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Sky Global Indian Service-RM Sky Channel 0236 0261 1000735

Kotak Mahindra Bank·Gurugram

Pay not stated1–2 yrsFull-time
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About the role

Atleast 1-2 years experience with 6 months which should to be in customer service role - Understanding of call center industry an advantage Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity

What you'll do

  • Handling customer queries / complaints primarily on emails, letters and calls
  • Adhere to agent-level Service Level Agreement (SLAs) specific by the process
  • Ensure adherence to time schedules (Turn Around Time)
  • Complete the logs specified by the process (End-of-day target)
  • Adherence to Information Security norms & quality process norms

What you need

  • 1–2 yrs of experience
  • Reporting
  • Any graduate

Good to have

  • Customer service

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