Sky Service Cards - SME Sky Channel 0109 8093 1000472

About the role

Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity

What you'll do

• Attend the inbound calls of customers in Retail Assets/Retail Liabilities and process the queries & requests to customer's satisfaction
• Identify and convert the opportunities for cross selling (banking product) on customer's call
• Responsible for quality communication and customer servicing within laid down productivity and service benchmarks
• Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues
• Complete the logs specified by the process (End-of-day target)

What you need

• 1–2 yrs of experience
• Voice process
• CRM
• Cross-selling
• Communication
• Any graduate