Sky Service Distribution - SME-Sky Channel-Contact Centre Inbound

About the role

As a Sky Service Distribution SME, you will play a crucial role in our contact center, specializing in Sky Channel services. Your primary focus will be to handle inbound customer inquiries and provide accurate, timely assistance. This role requires a deep understanding of distribution and retail liabilities, and you will be expected to offer expert advice and support to both customers and internal teams.

What you'll do

• Play a crucial role in our contact center, specializing in Sky Channel services
• Handle inbound customer calls and provide excellent customer service, ensuring a positive experience
• Collaborate with other teams, such as sales and operations, to ensure a seamless customer journey and efficient issue resolution
• Provide regular feedback and insights to the management team, contributing to process improvements and customer satisfaction
• Ensure compliance with all relevant regulations and internal policies, especially regarding customer data protection

What you need

• CRM
• Customer service
• Sales
• Problem solving
• Any graduate