Sky Service Escalation Redressal - RM-Sky Channel-Contact Centre Inbound

About the role

Atleast 1-2 years experience with 6 months which should to be in customer service role - Understanding of call center industry an advantage Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity

What you'll do

• Handling customer queries / complaints primarily on emails, letters and calls
• Adhere to agent-level Service Level Agreement (SLAs) specific by the process
• Ensure adherence to time schedules (Turn Around Time)
• Complete the logs specified by the process (End-of-day target)
• Adherence to Information Security norms & quality process norms

What you need

• 1–2 yrs of experience
• Communication
• Any graduate

Good to have

• Customer service