SME - Access/Rights Management Tool, Microsoft Windows

About the role

The Subject Matter Expert (Support & Ops) plays a pivotal role in ensuring the timely resolution of escalations and incidents within the Support & Operations domain. This position emphasizes efficient analysis in line with Service Level Agreements (SLAs) and quality norms, ultimately driving positive customer satisfaction and effective communication with business stakeholders.

What you'll do

• Ensure On-Time Resolution And Quality Compliance Of Escalated Tickets And Incidents By Analyzing Issues Through Global Account Management Practices
• Conduct Value Addition Activities Such As Mentoring Team Members, Preparing Standard Operating Procedures (Sops)
• Validate Change Order Implementation Plans And Ensure Human Error Compliance By Integrating Windows Pc Management Best Practices In Capacity Planning Efforts
• Foster Positive Customer Feedback And Satisfaction By Actively Participating In Customer Meetings
• Validate Analyses Such As Root Cause Analysis And Trend Analysis, Utilizing Insights To Produce Reports That Enhance Performance And Are Presented To Key Business…

What you need

• Windows
• SOP writing
• Communication
• Root cause analysis
• Any graduate

Good to have

• ITIL