SME - Active Directory Service Interfaces

About the role

The Subject Matter Expert (Support & Ops) plays a crucial role in ensuring the timely resolution of escalated incidents related to On-Premise Active Directory. This position emphasizes quality compliance, customer satisfaction, and effective communication with stakeholders, thereby driving operational excellence within the organization.

What you'll do

• Ensure On-Time Resolution And Quality Compliance Of Escalated Active Directory Incidents By Performing In-Depth Analysis And Adhering To Sla Agreements
• Mentor Team Members And Administrators By Preparing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation
• Validate Change Order Implementation Plans And Ensure Human Error Compliance
• Facilitate Positive Customer Feedback And Satisfaction By Actively Participating In Customer Meetings To Address And Resolve Any Issues Related To Active Directory…
• Validate And Analyze Reports Such As Root Cause Analysis And Trend Analysis To Present Findings To Key Business Stakeholders

What you need

• Active Directory
• SOP writing
• Root cause analysis
• Any graduate

Good to have

• ITIL
• Azure