SME - AIOPS, Automation, Tools, Observability

About the role

The Automation, Observability & AIOps CoE Head leads the Center of Excellence responsible for automation, monitoring/observability, and AIOps solutions across all service lines. This role owns the portfolio, GTM offerings, and delivery frameworks, builds skills and capacity, supports sales/pre?sales and partner ecosystems, and provides senior technical leadership for complex transformations and red accounts in the automation/observability/AIOps domain.

What you'll do

• CoE strategy, portfolio, and operating model
• Define and maintain the Automation, Observability & AIOps CoE charter and roadmap , aligned with the IS CoE themes: capacity/capability building, GTM offerings
• Own the services portfolio for monitoring/observability platforms, ITOM/AIOps, operations automation (runbooks, workflows), and toolchains used across infrastructure
• Capacity and capability building
• Build skills and capacity in key technology areas: observability platforms (APM, metrics, logs, traces), ITOM/AIOps tools, automation/orchestration (scripts, workflows

What you need

• 10–15 yrs of experience
• Terraform
• AWS
• CI/CD
• Kubernetes
• GCP
• Splunk
• M.Sc or B.Tech or B.E. or B.Sc or BCA or M.Tech or MCA

Good to have

• Azure
• Grafana
• ServiceNow
• Root cause analysis
• ITIL
• Instrumentation