SME - Ansible, Terraform, GITHub

About the role

The Subject Matter Expert (Support & Ops) plays a critical role in ensuring the timely resolution of escalations and incidents within the support and operations domain. This position emphasizes quality compliance, customer satisfaction, and knowledge sharing, making it integral to the organization’s success in delivering exceptional service to clients.

What you'll do

• Ensure Timely Resolution And Quality Compliance Of Escalated Tickets And Incidents Using Ansible And Terraform Automation Tools
• Mentor Team Members And Administrators In The Effective Use Of Github And Git For Version Control
• Validate Change Order Implementation Plans And Human Error Compliance, Leveraging Jenkins For Continuous Integration And Deployment
• Engage With Customers Through Meetings To Gather Feedback, Addressing Issues Promptly While Utilizing Cloud Build For Automated Deployment Processes To Enhance Customer…
• Conduct Thorough Analyses, Including Root Cause Analysis And Trend Analysis

What you need

• Terraform
• Ansible
• Git
• CI/CD
• Jenkins
• SOP writing
• Any graduate

Good to have

• ITIL
• Root cause analysis