SME - AzureMSSQL DBA, Microsoft Azure

About the role

As a Subject Matter Expert in Support & Operations, you will play a critical role in ensuring the on-time resolution of escalations and incidents while adhering to quality standards. Your expertise in MSSQL and Azure MySQL will be pivotal in analyzing issues to enhance customer satisfaction and operational efficiency.

What you'll do

• Ensure On-Time Resolution And Quality Compliance Of Escalated Tickets And Incidents By Analyzing Issues Using Mssql And Azure Mysql
• Mentor Administrators And Team Members On Best Practices In Database Management, While Preparing Standard Operating Procedures (Sops)
• Validate Change Order Implementation Plans And Ensure Human Error Compliance, While Participating Actively In Capacity Planning Discussions And Strategies
• Engage With Customers In Meetings To Gather Feedback, Address Issues, And Ensure Positive Customer Satisfaction Through Effective Communication And Problem-Solving
• Validate And Analyze Root Cause And Trend Analyses, Presenting Findings And Actionable Insights To Key Business Stakeholders To Enhance Performance And Decision-Making

What you need

• Azure
• SQL
• SQL Server
• SOP writing
• Any graduate