SME - BMC Control M, Python

About the role

The Subject Matter Expert (Support & Ops) plays a critical role in ensuring timely resolution of escalations and incidents while adhering to SLA and quality standards. This position requires in-depth expertise in BMC Control M and PowerShell, facilitating effective communication and documentation, and driving customer satisfaction by actively engaging with stakeholders.

What you'll do

• Ensure Timely Resolution And Quality Compliance Of Escalated Tickets And Incidents By Analyzing Issues Using Bmc Control M And Powershell
• Mentor Team Members And Administrators, Prepare Standard Operating Procedures, And Maintain Effective Documentation
• Validate Change Order Implementation Plans And Human Error Compliance By Utilizing Powershell Scripts For Automated Checks
• Actively Participate In Customer Meetings To Understand Issues Faced, Ensuring Positive Customer Feedback And Satisfaction Through Effective Problem-Solving And…
• Validate Analyses Such As Root Cause Analysis And Trend Analysis Using Python For Data Processing

What you need

• Python
• PowerShell
• SOP writing
• Root cause analysis
• Any graduate

Good to have

• ITIL