SME - Configuration Management

About the role

The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.

What you'll do

• Ensure Timely Resolution And Quality Compliance Of Escalated Tickets And Incidents By Applying Configuration Management Principles And Itil Practices
• Conduct Mentoring Sessions For Administrators And Team Members While Preparing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation To…
• Validate Change Order Implementation Plans And Ensure Human Error Compliance By Leveraging Bmc Remedy And Ca Service Desk Tools
• Facilitate Customer Satisfaction Through Active Participation In Customer Meetings
• Conduct And Validate Analyses Such As Root Cause Analysis And Trend Analysis

What you need

• ITIL
• SOP writing
• Ticketing tools
• Root cause analysis
• ServiceNow
• Communication
• Any graduate