SME - Data Loss Prevention,Palo Alto Firewalls

About the role

The Subject Matter Expert (Support & Ops) plays a critical role in ensuring the timely resolution of escalations and incidents, maintaining adherence to SLA standards and quality norms. This position is essential for enhancing customer satisfaction through effective communication and mentorship, while also driving operational excellence within the support team.

What you'll do

• Ensure Timely Resolution And Quality Compliance Of Escalated Incidents Through Efficient Analysis Using Zscaler And Palo Alto Technologies, Adhering To Agreed Slas
• Mentor Team Members And Administrators On Best Practices For Zscaler Dlp And Casb Implementations
• Validate Change Order Implementation Plans And Human Error Compliance, Actively Participating In Capacity Planning Discussions To Optimize Resource Allocation
• Facilitate Positive Customer Feedback And Satisfaction By Participating In Customer Meetings
• Conduct Thorough Analyses, Including Root Cause And Trend Analysis, Utilizing Data From Zscaler And Palo Alto Systems

What you need

• Firewalls
• DLP
• Compliance
• SOP writing
• Any graduate

Good to have

• Network security