SME - Desk Side Services, AMT Asset Management Software

About the role

The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.

What you'll do

• Ensure On-Time Resolution And Adherence To Quality Compliance For Escalated Incident Tickets By Analyzing Issues Within Asset Management Services Frameworks
• Facilitate Value-Added Activities, Including Mentoring Team Members On Asset Management Services Best Practices, Preparing Standard Operating Procedures (Sops)
• Validate Change Order Implementation Plans And Ensure Compliance With Human Error Protocols
• Validate And Analyze Performance Data, Including Root Cause Analysis And Trend Analysis
• In-Depth Knowledge And Expertise In Asset Management Services

What you need

• SOP writing
• ITIL
• Root cause analysis
• Any graduate