SME - Fortinet, Perimeter Security Ops

About the role

The Subject Matter Expert (Support & Ops) plays a critical role in ensuring the timely resolution of escalated incidents while adhering to quality standards and service level agreements (SLAs). This position is vital for maintaining high customer satisfaction levels and involves proactive engagement with stakeholders to address operational challenges effectively.

What you'll do

• Ensure Timely Resolution And Quality Compliance Of Escalated Tickets And Incidents Using Fortinet Solutions
• Mentor Team Members And Administrators By Sharing Expertise In Perimeter Security Operations, Preparing Standard Operating Procedures (Sops)
• Validate Change Order Implementation Plans And Ensure Human Error Compliance While Participating In Capacity Planning To Optimize Resource Allocation And Operational…
• Actively Engage In Customer Meetings To Gather Feedback And Understand Issues Faced
• Conduct Thorough Analyses, Including Root Cause Analysis And Trend Analysis, And Prepare Reports To Present Key Findings To Stakeholders

What you need

• Firewalls
• SOP writing
• Documentation
• Root cause analysis
• Problem solving
• Any graduate

Good to have

• Network security