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SME - Google Cloud Platform (GCP)

HCLTech·Hyderabad

Pay not statedJunior levelFull-time
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About the role

The Subject Matter Expert (Support & Ops) plays a critical role in ensuring the timely resolution of escalations and incidents within the Support & Operations team. By leveraging expertise in Google Cloud Platform (GCP), this position directly impacts customer satisfaction through effective incident management and quality assurance.

What you'll do

  • Ensure On-Time Resolution And Quality Compliance Of Escalated Tickets And Incidents By Analyzing Issues Within Gcp, Adhering To Established Slas And Quality Norms
  • Mentor Team Members And Administrators While Preparing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation
  • Validate Change Order Implementation Plans And Ensure Compliance With Human Error Protocols While Participating In Capacity Planning Activities For Gcp Resources
  • Facilitate Positive Customer Feedback By Actively Participating In Customer Meetings, Understanding Issues Faced
  • Conduct And Validate Analyses Such As Root Cause And Trend Analysis Within Gcp

What you need

  • GCP
  • SOP writing
  • Any graduate

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